Employment Opportunities in Tuscaloosa, AL

Position Description

A service writer greets customers at the mechanic or dealership, listens to their concerns and addresses inquiries as necessary, writes reports of a vehicle's condition, and delivers information to a professional mechanic or technician.

Essential Duties and Responsibilities of a Service Writer

• Greets patrons at the dealership or mechanic.
• Inquires as to reason for customer visit.
• Takes detailed notes with regard to customer's vehicle issues.
• Asks follow up questions as necessary.
• Enters customer's personal information in dealership database.
• Provides forms for customers to sign.
• Draws up work order with specific details.
• Assigns vehicle inspection to mechanic.
• Acts as liaison between customer and vehicle technician.
• Provides cost estimates.
• Assists service advisors in analyzing nature of vehicle issues.
• Imparts information to customer regarding the work provided by the mechanic.
• Answers customer questions regarding condition of the vehicle, wait time, and cost.
• Explains terminology and the nature of work completed to customer.
• Prints out billing statements.

·         Explains billing details to customer.

• Maintains logs of vehicle work completed.
• Answers service area phones and schedules appointments as needed.
• Drives vehicle from garage to customer parking lot when service is completed.
• Refers customer to service advisor as necessary.

Required Knowledge, Skills and Abilities

• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of automotive industry and various repair options.
• Demonstrates patience.
• Demonstrates strong organizational skills.
• Is able to read and interpret automotive billing statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret vehicle terminology.
• Is able to translate automotive jargon into layman's terms for explanatory purposes.
• Pays close attention to detail.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Knows how to drive.
• Possesses basic computer skills and is familiar with word processing programs.
• Manages time efficiently.
• Demonstrates excellent telephone etiquette.

Education and Experience

• High school diploma or GED required.
• Previous work experience in automotive industry required.
• Must hold a valid driver's license.

Applications are accepted at Tuscaloosa Chrysler Dodge Jeep Ram from Monday - Friday from 10 am - 4 pm.   Ladon Stables, service manager, 205-759-4421 or 205-349-6282.

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability.

Responsibilities:

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services thru training

What You Can Expect:

• Competitive compensation
• Health insurance and 401k contribution
• Paid vacation/time off after one year of service
• Dental and vision insurance available
• Professional work environment
• Opportunity to work with one of the world's most respected vehicle brands

Requirements:

• Basic computer skills and other office machines necessary to perform duties.
• Highly organized, analytical and adept at problem-solving.
• Professional personal appearance
• Ability to work well with others.
• Ability to multi-task.
• Good communication skills.
• Valid driver's license with an acceptable driving record.
• Must be authorized to work in the U.S.
• Must pass background check and drug-screening prior to employment

Job Summary

We are searching for the ideal candidate who can join our team as an automotive service technician. If you are interested in working in a challenging and fast-paced environment and helping customers get back on the road in their vehicles, consider applying for this job. You will be working in the automotive service department, assisting customers with routine maintenance and other vehicle repairs. Our workplace puts a strong value on collaboration, so you can expect to work with others when servicing vehicles. We can provide support to help you master additional skills related to vehicle repair and maintenance, and offer financial incentives to our hardest workers.

Job Responsibilities

·  Service vehicles in a timely manner for routine scheduled maintenance in accordance with dealer and manufacturer recommendations.

·  Assist customers who need repairs for their vehicle by ordering parts, diagnosing problems, performing vehicle operations tests and installing new components.

·  Communicate with the supervisor on a regular basis about work performed, necessary changes, new parts needed or any other concerns related to repair or maintenance work on vehicles.

·  Keep up with required knowledge and skills in automotive maintenance by attending workshops, seminars or other classes to help ensure the work completed is of the highest quality.

·  Maintain a clean working environment on the automotive service floor by putting materials and parts away as work is completed and ensuring the customer's car is kept neat and orderly throughout the scope of work.

·  Follow all safety requirements and local and federal standards when it comes to disposing of hazardous or toxic materials.

·  Adhere to best practices when working in the automotive service environment by reporting any accidents or incidents to management as soon as possible.

Job Skills & Qualifications

Required:

·  At least two years of experience working in the automotive industry

·  High school diploma or equivalent

·  A valid driver's license and a driving record clear of major violations

Preferred:

·  Experience delivering outstanding customer service